Video Survey

A simple solution...

1Book a remote video survey

2Show us your items

3Get your quote

...it really is as easy as that!

• The purpose of a video home removal survey is for us to look at the items that require moving so that we can provide you with an accurate quote.
• A video survey offers convenience for you! We can arrange a video survey at a time that suits you. Our video surveys are often completed in just 30 minutes, meaning minimal disruption to you.
• A video survey works on any smartphone, tablet or laptop using WhatsApp, FaceTime or Skype, to allow you to show us the items that you are planning to move.
• Simply point your device at the items you want to move. The surveyor will help direct you around your home, and all items that need to be moved will be noted.
• Your surveyor will be happy to offer advice and answer any questions you might have.
• It is essential that you tell us about any new items you are planning on purchasing which will be included in the move so we can accommodate for any extra items when choosing the size of vehicle.
• Accessibility is a major consideration for home moves to ensure the transition is as simple and straightforward as possible. With this in mind, it’s important that we are aware of any urgent information which could affect the process, such as: Limited access to your current property or new home/Restricted parking/Any obstacles which may hinder accessibility/Any lifts or stairs involved.

How it works

Once an appointment has been made, we will send you a email to confirm the date and time of the Survey. Prior to the call we will send you a text to check you are ready.

• When you enter a room say the room you are in. We normally ask you to start in the Bedrooms, and then systematically go room to room until all items to be moved have been seen.
• Go clockwise around the room and show and call out to the surveyor each item that is moving; e.g Bed, table, chair. Highlight any items needing specialist care or packing.
• Our Surveyor will then ask you to go anticlockwise around the room once more, and open any cupboards or drawers so that we can work out the quantity of boxes needed for fragile items and personal effects from each room.
• If there is poor signal in any location, we suggest you take a picture and then return to the last location we had visual communication. We will then re-connect with you to continue the survey.
• Once all the rooms have been viewed, we ask that you take a seat whilst we quickly calculate the amount to move (normally a couple of minutes).
• We can then discuss your move requirements in more detail as we will know how much you have to move as well as move duration and timelines. Please do ask any questions or highlight any concerns you have.
• At this stage we can often advise an indication of cost and discuss available dates for booking.