This leaflet contains important information that you should read about packing, options available to you and about your responsibilities to us. It also details additional services and costs.
The packing service you have requested will be detailed on your quotation. Please check that this meets your needs.
Full Packing Service
The professional packing and wrapping of your china, glass and Kitchenware. The professional packing of books, linen and miscellaneous effects into specialised removal cartons. Paintings and mirrors will be packed using appropriate materials.
China and Glass Packing including Kitchenware
The professional packing and wrapping of your china, glass and Kitchenware. Moving kit (boxes and tape) will be provided for you to pack all remaining items. Delivery on request subject to vehicle schedules. Wardrobe cartons will be provided on the day.
A Moving kit (boxes and tape) will be provided for you to pack all your items. Delivery on request subject to vehicle schedules. Wardrobe cartons will be provided on the day for you to pack and unpack.
We request that all packing is completed prior to the arrival of our crew to avoid delays and possible additional charges. Any boxes packed by our staff on the day of the removal will be charged at £6.00.
Additional Packing Materials
White Paper £7.20 inc. VAT per ream
Acid Free Tissue Paper £12.00 inc. VAT per ream
Bubble Wrap per roll (50 cm x 100 metres) £18.00 inc. VAT per roll
Various Packing Boxes, if not included in our service provision £ Please call
Our standard service does not include unpacking. If you have requested an unpacking service, charges will be detailed on the quotation. We will unpack your fragile items on to a flat surface, which does not include the re-filling of cupboards, shelves and cabinets etc.
We will wrap all furniture in our transit blankets, once on our vehicle We will use carpet protectors where necessary.
We will provide wardrobe cartons to pack, transport and unload hanging clothes on the day of the move. All furniture items will be unwrapped and placed into position where requested.Our quotation is based on suitable access at both addresses, not above first floor, without vehicle or parking restrictions - unless agreed in writing beforehand.
Moves Into Storage
We will wrap all furniture in our transit blankets, place your mattresses in covers, and use carpet protectors where necessary. Your effects will be placed into our wooden, purpose built storage containers. Outsize items will be loaded loose onto the vehicle, and offloaded into a designated area in our store.
A copy of the inventory completed prior to the removal will be handed to you once all effects have been loaded. Upon the return to our depot, the containers will be fork lifted off and put into position in the warehouse
Moves Out of Store
The containers will be fork lifted out of our warehouse into our vehicles. Your containers will be unloaded at your new address. If the removal is some distance from the original collection we may have quoted the delivery on just one Pantechnican to reduce transport costs. In this circumstance one or more containers may be de-vanned in order for the consignment to fit on the Pantechnican.
We will use carpet protectors on your carpets where necessary. All furniture items will be unwrapped and placed into position.
Once your items have been collected, we will hold the items until the delivery can be accommodated with our vehicle schedules.
Once arranged your items will be delivered, unwrapped and placed into position
Access can be gained to your effects whilst in store, however we do require at least 48 hours notice (unless otherwise agreed) and an access charge per container will be made. Requests for this option have to be confirmed in writing.
Your Responsibility Prior To The Move
Box Collection Service
Boxes are provided on a loan basis. Wherever possible we recycle materials in accordance with our environmental policy. We will collect empty flat boxes subject to our vehicle schedules, provided the boxes are kept clean and dry. We are unable to collect the waste paper. As an added convenience we can supply heavy duty plastic bags for flat packed cartons in order to keep them dry. This will enable our staff to make the collection when you are out.
Collections are only available in regularly serviced areas within East Anglia. For areas outside East Anglia we ask that you recycle at your local council facility or call a local BAR remover who may wish to collect the boxes. We can arrange for the collection of cartons (in our heavy duty bags) from outside of designated areas but this would be subject to additional costs.
Booking Your Removal
To arrange your removal date, simply contact our office to check availability of your preferred move date. If possible, please have your reference number available, this can be found both on the first page and on the quote itself.
Once your preferred date has been confirmed available, you may be able to provisionally book this date. Provisional bookings are not guaranteed and cannot be considered a definite date until we have received payment. Dates are sold on a first come, first served basis, and provisional bookings may be overridden at peak periods, until confirmed and paid. For a definite booking please return the ‘Acceptance of Quotation’ form, and make a payment. Please fill in the box stating the value of your goods. You may either post, fax or scan the form into your computer and email it to us. Unfortunately we cannot move you until we have received this back in the office as this forms part of our contract with you.
Please fill in the Delivery Instruction sheet that can be found within this quotation and return it along with your acceptance of quotation.
Following the receipt of your acceptance we will confirm your booking in writing.
Payments are required prior to your removal taking place. Wherever possible payment should be made by debit card. Visa and Mastercard Credit card payments are subject to a processing fee of 3.5 %. Please note that whilst we are able to accept personal cheques, these must be submitted to us at least 10 working days prior to your move taking place to allow for full clearance through our banking systems.
Storage is charged in minimum units of complete weeks. Storage customers are billed in advance for the quarter’s storage beginning 1st January, 1st April, 1st July and 1st October.
Customers will be billed from the date their goods come into store to the end of the current quarter. Customers will receive a credit for any whole weeks outstanding from the time their goods go out of store, until the end of the next quarter.